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Terms and conditions

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Terms & conditions

TERMS & CONDITIONS

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Alexa Sofia, you warrant that you are at least 18 years old (or have parents' permission) to buy from us and accept these terms & conditions which shall apply to all orders placed or to be placed at Alexa Sofia for the sale and supply of any products. 

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by Alexa Sofia as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you. The information you provide is only available to Alexa Sofia and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Alexa Sofia to delete or correct the information held about you. By accepting the Alexa Sofia Conditions, you agree to the above.

PAYMENT

All products remain Alexa Sofia's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Alexa Sofia.

All transfers conducted through Alexa Sofia are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

COOKIES

We collect anonymous cookie information about the site pages and items you view. This is not used with personally identifiable information such as the name and address you give us when you place an order. We store information about the items you add to your cart so your cart selections are not lost between visits, but will not know who placed the items in the cart unless you send an order. To use Alexa Sofia without troubles you need to have cookies enabled.

ADDITIONAL INFORMATION

Alexa Sofia reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Alexa Sofia has the right to cancel the order and refund any amount paid in the best way.

For all enquiries email customersupport@alexasofia.com