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Returns Policy

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Return Policy

Our policy is exchange only within 7 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging. To exchange an item you must pay for return shipping. To complete your return, we require a receipt or proof of purchase. 

If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

Once an order is shipped out with USPS we are not responsible for any lost orders. There will be a shipping number provided where you can track your order.

Please contact customer support for any additional questions or concerns,

We do not accept returns from any other external retailers. Please review their return policy.


Alexa Sofia does not provide return shipping. You can use your choice of carrier but we recommend that you use a trackable/insured shipping method to ensure the package is returned safely. Please contact if you wish to return an order. Once contacted you will be provided with a return address.